Documented as it happens.
OCG accreditation is not a checklist. It's a culture change. Here's what 18 months of working through it has taught me.
Most CRMs weren't built for how direct support providers actually operate — shift notes, incident tracking, and NDIS billing all at once. Here's what we built instead.
I'm not a software engineer. I've built three products while co-running two organisations. Here's the actual workflow — tools, prompts, and what goes wrong.